I don't know about you guys, but I love reading the section that Cathy writes in the DCM newsletter. I think she has an ability to see things from a completely different perspective and we can gain so much insight from her. Thanks Cathy!!
I absolutely love this editorial in particular. I still remember the point when Dr. Cecile was telling us it was time to hire another tech. I remember thinking "what the heck am I going to have for another staff person to do", "I already have one staff person who has time to stand around and do nothing what is a second person going to do".... and so on and so on and so on.... But let me tell you, when we hired that next exam tech, wow I will never go back. I love that when a patient comes in to my office they are totally taken care of. And selfishly I love that I am totally taken care of too. Having that extra body in the office has increased our capacity so much and reduced the stress in the office that I didn't even realize was there. So if you haven't jumped over that comfort zone and hired your 1st, 2nd or 3rd staff person I encourage you to do so. And for that matter if you haven't let go of that staff person who you know isn't quite right.... it might be time for that too. :)
Have a great day all!
D.