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1. 

   drshannon
   Member

   Brad and I were chatting tonight and today’s POD came up in conversation…yep, on our date night, hot;)
   Anyway, we were truly touched by the email that Dr. Dillolo shared. Wow, really puts things into perspective. Thank you for sharing.
   So we came up with an idea.
   THE DAILY DILLOLO!!!!
   Post one (Perron;) or two of your patient interactions HERE and inspire us all!!!! A quick reminder of why we do what we do!!!!
   Remember, this is what you gave to the patient-expecting nothing in return. Selfless.

   We’ll start:
   Today Brad had a young gentlemen tell him how excited he was that he would soon be taking over his parents’ pizza business. Brad shared a little bit about the E-myth and recommended that he purchase the book right away knowing that it would help him immensely. That was his Daily Dillolo!!

   Posted 1 year ago #
2. 

   DrPerron
   Member

   Whew! Glad it was not the Khoury reference for the date night. (No offense Khoury :)

   Lady in yesterday that is constantly whining about her financial situation but never appears to have a "real" job. She often is looking for a hand out or credit extension from me and it is rarely granted (short term extension only with specific terms - like next week, never hand out). So she is in her regular song and dance and talking about this "Angels on Call" business that she started where she helps people with the little day to day things that they may not be able to do themselves. She recently turned it into a non-profit (to avoid having to charge people) and is really struggling to keep it going since as she said she hates doing the fund raising part, she just wants to help people. Quick quiz on her Utilitarian and Social scores? :) Anyway, I said to her, "If you really want to help these people then you need to focus on money, otherwise you will be one of those people too, and become the one that needs help versus being able to give it." She pauses and looks at me and said, "You know... my pastor told me the same thing."

   Posted 1 year ago #
3. 

   Dr. Rich Sadowski
   Member

   I guess I will jump in with my "Daily Dillolo". I have a patient who is a local firefighter and expressed concern with his diet, high cholesterol, etc. So I recommended a book "Clean" by A. Junger. On my recommendation, he purchased the book, did the 3-4 week program and called to tell me that he lost 35lbs (he was not very big in the first place), his trigycerides dropped 300 points, yes, 300 not 30, his cholesterol dropped 60 points (into normal range), and all of his other numbers balanced out. His medical doctor asked him for a copy of the book. He is continuing to eat "clean" and most of his health issues have resolved. I am glad that he took the time to do something about his health, but I was not in any way attached to him doing it. I was not even going to ask him about it unless he brought it up. When I look back, I did get something in return, because he was the lead firefighter which recently prevented us from loosing our home to a fire which totally destroyed the two homes next to ours. Could his quick, clear actions be due to him being and feeling healthier? I think so. I am reminded of the saying "you never know how far reaching something you say or do will affect the lives of so many people". I believe this saying means even more when it performed with a selfless, agenda-less, serve for the sake of serving attitude.

   Posted 1 year ago #
4. 

   Ed
   Member

   Dr Dillolo, you are da man! In all seriousness though your email was quite frankly one of the most powerful things I have heard? That was truly fantastic and had me lying awake for most of the night! Over the past few months we have played around with various concepts such as identifying our WHY, finding our impersonal goals and trying to connect and yet none of us came close until your email. That was profound and is something that all of us must aspire towards. Can you imagine doing that with every single patient every single day, being that present and aware, yet giving unconditionally! I just hope you realise the magnitude of your words because the ramifications are so huge! Thank you! Anyway I feel slightly embarrassed trying to follow that but …… I am offering hope to Ciara a 15 yr old girl with mild cerebral palsy that it is possible to stay at school for more than a week without having to go home early every other day with a headache.
   Again Dillolo thank you!

   Posted 1 year ago #
5. 

   swaimer
   Member

   Dr Dillolo, that was amazing. (Especially since I know how slow you type!) Thank you for sharing and summing up the work that we are called to do. Excellent Idea Dr. Shannon, the Daily Dillolo works for me and thank you for warning Perron at the outset.
   Cheers ks

   Posted 1 year ago #
6. 

   DrPerron
   Member

   Hey look, just because I have sooooo many stories to pick from, does not need to equate to patient envy. That is definitely not a dose of Daily Dilollo. :)

   Posted 1 year ago #
7. 

   DrPerron
   Member

   Don't want to taint the intent of this thread but it did get me thinking a bit about the impact we have. It also made me realize, again, that I really don't like to take credit for these great changes. Dr. Mairead touched on this a while back and I am guessing that in part that is why Dr. Sovinsky had Dr. DiLollo do this exercise. Believe it or not for me it is a level of humility that makes it awkward because although it is not the intent it feels like, for me, "look what I did", to say it out loud or even think it. Oddly I don't feel that way when I read what you all do. Anyway, I wanted to pass along to anyone else that feels the same that reading your testimonials in the office can be very powerful for all the same reasons but instead of you saying it, even to yourself, "look what I did" it is your patient telling you firsthand and the impact on me was profound. When I first started gathering some up about a year ago, my tech was doing the interviews and she had typed up about a dozen and gave them to me to look over. I read them at stop lights on the way into work and I actually had to pull over for a minute. So if you are looking to be inspired further by the impact that we have, make sure you ask your patients. For a few, I had been seeing them so long, that I had completely forgotten what brough them in initially. They definitely had not.

   Posted 1 year ago #
8. 

   drdilollo
   Member

   Shannon, you rock! The Daily DiLollo. i love it. I am deeply moved and humbled by that gesture and idea. You all inspire me, thank you so much. Keep the GIVING stories coming. Again, giving without attachment, or as Dr Sea says "not vested in the outcome". Keep giving out of YOUR abundance! Here's wishing everyone a healthy,happy,prosperous new year. It's really cool we are all in this process together(to a degree),we all must individually get out of our way. Great minds and great people in "you's" mentorites. See you at the Tipping Point,,,ciao

   Posted 1 year ago #
9. 

   Jason Whittaker
   Member

   Couple of thoughts.......

   First, I just want to say to Dr. Rich what a cool story that was....I love full circle stories like that-they keep me fascinated with life...so thanks for that share.

   Secondly, on our pod when Dr. Frank asked what my expectations are of our patients, I said "their attention". My thinking was they are coming to us for some answers so I just figured the only thing I could expect was their attention so that I could help provide the hope and answers they need......Dr. Frank replied, "Write that down!".... I'm left thinking "why?". ...Then the call went quickly to Dr. Dillilo's epiphany and having no expectations like a high speed car chase on a dry desert road leaving me in the dust of confusion.....thinking....should I just go to the back of the bus? Dr. Frank had just finished telling us that he told a prospective client "if you can afford to waste $1000 a month then hire me". Was that about expectations? And then.......and then.......the Daily Dillilo shows up on the forum. Apparently, it's about giving with no expectation....going the extra mile to provide an extraordinary patient-centered experience.....but should we still get paid and create affluence? Is affluence still a byproduct of giving with no expectation? Or should you get what you expect? Patient still pays at the end of the visit, don't they? And how does one define "selfless" and "serve for the sake of serving"? Please help this boy at the back of a very slow bus!

   Posted 1 year ago #
10. 

    DrPerron
    Member

    The Law of Fair Exchange always applies in the long run. Sure a COW here and there but that is for a sampling not the entire dinner. I believe that it is as important for the patient to pay as it is for us to get paid. If prices are "right" and it is a "fair" exchange, then I believe money disappears from the equation, although I can obviously only speak for myself. But I really don't think about money during patient time. So ideally, you are not thinking about money therefore you have freed up that RAM to focus on the patient's needs. The patient is expecting to pay so as long as it is a "fair" fee then that also should become autopilot for them, in most cases. That is what I see the goal to be, no one thinking about it regularly, just a part of the expected part of the process. If you are charging way too little or giving things away regularly then they will wonder why. And so charging too little can become just as big of a mental block to the patient as charging too much. Since a confused mind says "No", that is how money can create "confusion" and impede their receiving the care they need.

    Last you can't give if you don't have and I know you know all this but... how do you donate anything if you are the one that needs the donations? What is the best way to truly care for the people of our communities? To have a thriving stable business that regardless of external circumstances can continue to be there for them to serve them even if their situation is not as cheery at that moment. We can be the ones that keep them in better spirits by lightening their "load" a bit and maybe their interview for a job goes better? We are all in a position to influence our economic situations more than most, we are all fortunate. If we do not make the most of that potential through serving as many as we possibly can, that begins with our own thoughts and actions before the first patient even shows up, then that is the only potential disservice I see us being able to make. So for me "selfless" is working out even if I don't feel like it, getting my arse out of bed in the morning to consistently work "on" my business before everyone else is even awake. Choosing a helathier lunch and breakfast, and so on and so on. All of these things are "selfless" because it is the intent behind all the little things. Our "Why?" That is why the "Why?" needs to be selfless.

    What say you?

    Posted 1 year ago #
11. 

    Ed
    Member

    Interesting question and I think Chris said it all when he said that the patient expects to pay a fee, our fees are what they are and nothing more, they just are! So from my understanding when Dr Frank was talking about having zero expectations he meant we were giving unconditionally. In other words our sole focus is on serving and giving value to the patient and not on receiving payment or satisfying any of our other agendas. So, with your example, of expecting their attention, why? Is it essential that they listen to what you have to say? Or is that not being Doctor centered and verging on being dogmatic? Remember our role is to provide them with what they want now that does not mean bartering with our recommendations. But do all patients want to learn about nutrition or be given exercises or have a lesson in chiropractic philosophy, in short no? But some do and that is why we must have our ears wide open and look and listen attentively for the “golden” ticket! Now the trade off with delivering truly patient centered care is obviously chiropractic affluence but that is not why we do it. We do it because we love (or should love) serving others. So the affluence is merely a by product if you like! I don’t know whether this makes any sense but as Dr Sea is fond of saying where your attention goes your energy flows! So for you and Danella to have such an amazing day that you had last week, you can guarantee that you were not expecting their attention and nor was your focus on their 35 euros or whatever currency you canadians prefer to use – pigs, sheep or moose! By the way I am thrilled to see you gracing us in the back row with your presence!

    Posted 1 year ago #
12. 

    Jason Whittaker
    Member

    Ed, I suppose it is a question of perspective....perhaps I am referring to attention for their sake and not my ego, in the sense that I do care about them and what happens to them....I am asking only for the opportunity to help them and I feel like I can best do that if they at least "attend" to what I may have to say. You pay Dr. Frank $1000 a month to partake in that privilege, do you not? I supposed if you saw me in practice we might be on the same wavelength but please do not suggest I am dogmatic in anyway.....a little strong for my liking. Those that know me, will tell you I am not dogmatic in the least.

    Posted 1 year ago #
13. 

    Ed
    Member

    Of course I know you are not dogmatic, that is why I congratulated you on that big day! To see that volume of patients you could only be patient centered and nothing else! (Or did Dannella see 250 of them????!) Are you always this sensitive! My comments were not a criticism of you it was about the question! In other words you expecting their attention is being doctor centered simply because you are expecting something in return. Period! This goes back to carrying and caring - couple of letters different but huge implications! Now again just to clarify I am not accusing you of carrying them. Obviously we want the best for them but is that what they really want, yes, no or maybe? That is the underlying reason. So of course if you are listening intently and they offer the need for help then fine, give it. But if it transpires that all they want is a couple of adjustments without the homework, then that is fine too. Remember Jay it is not always about you!

    Posted 1 year ago #
14. 

    Jason Whittaker
    Member

    Easy Ed....just engaging in conversation....I'll stop here. Don't want to ruffle any feathers. I would like to share something I learned today that I think will benefit some others but I'll do so with a new thread. I feel as though I have soiled the intent of this thread....my apologies to everyone.

    Posted 1 year ago #
15. 

    DrPerron
    Member

    I think the reference to "expecting" their attention, may mean more that you would assume that they would be paying some degree of attention to you since they have taken the time to come to your office and give you money for what you know. A logical expectation. I would assume a rationale person would do just that. So maybe it is more semantics than your inner "need"? So only you can judge your level of "need" for their attention and after you and D putting up a 208, my guess is that it is not an overwhelming "need". :) Ed may be coming from the perspective he is: A - just in theory; B - that you and D are self proclaimed previously Prophet-centered, which again looks like has been adjusted to pretty well. Thanks for making BIG numbers look more attainable. It is different when someone just did it versus being in a slightly different time. Removes alot of excuses about "things are different now, versus then." Now you all can speak for yourselves. :) Thought I might try to translate. Started my Rosetta Stone course last night.

    Posted 1 year ago #

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