1. dstranko
   Member

   These posts are great! I have been enjoying them since they started, but haven't really contributed. Thanks for the awesome dialogues and insights. I always get something from them. Thanks again.

   I had a wake up call (like a 2x4 smacking me across the forehead)from the last Smart Talk and am wondering if anyone has had a similar experience. Background: I am (or at least I thought I was) an eternal optimist. When Dr. Frank started speaking about how a positive attitude isn't everything, and how it actually plays a large role in self-sabotage I thought he was on crack. When he stated that idealism (over-extended optimism) is the polar opposite of reality I realized I am on crack - or at least have been (metaphorically, of course)!

   When the office slows down, I find I stop DOing the things that got me here in the first place - like creating an exceptional chiropractic experience for patients. I find excuses not to do the work, but instead rely on a positive attitude to pull me through. Sometimes it works, but inevitably the numbers slip back to the previous standard. And here we go again. Each cycle returns to the previous starting point, but there's no growth. What a way to suck.

   Another point he made was using positive energy is still, well, using up energy. Why waste it convincing yourself to feel good (because you don't) when you could use that same energy to DO SOMETHING!! I especially liked, and identified with, his explanation of the Stockdale Principle: the optimists didn't make it, the realists did.

   I bring this all up becuase I was at a meeting on Monday with a group of "very principled" DCs. They are all great people and good docs, but idealists. The group mantra is "tell the story, tell the story." I agree with that, BUT the problem is ... then what? Are you really serving if you tell lots of people about chiropractic but then don't have a well-run business to provide them with the care they so desparately need? It was the first time I EVER realized that being an idealistic/over-extended optimistic person is futile in the long run. What a revelation!! Their optimism was blinding(excusing)them from doing the work required to serve more people. It was liberating, however, in the midst of my peers I found myself completely at odds with them!

   Needless to say I have been FIRED UP since my epiphany!

   There is a ton of other incredible perturbations in that call (as usual), however, I was just wondering if anyone else was moved as I was. Thanks.

   Posted 9 months ago #

2. DrPerron
   Member

   Amen Dr. Stranko!

   I've begun to look at my over stated optimism as an excuse to be lazy. For me I don't dwell on the numbers alot in a negative way but eventually if they are not budging as fast as I previously assumed they should then it is almost like I let up on the action because I feel on a level "what's the point" or I'm tired and there is not much to show for this effort(lack of instant gratification). The other end of the spectrum, with the same result, is things are going great and premature celebration kicks in and once again a let up on the action. I don't know if any of you have read The Dip but this cycle is what it talks about. The only people that achieve great success are those that perservere through the "perceived" low moments and keep their belief that it will happen. It is nature's weeding process. Who can tough it out long enough to make it to the other side. The only thing that matters other than consistent effort is being pointed in the right direction and I think we all agree that our coaches help take care of that. So that simply leaves us with the consistent effort including all the things that are not fun like admin and paperwork and so on. At least that is my hang up. As we spike up intermittently and my paperwork increases proportionately the NP's let up because the universe is giving me the time to do the work that I have not put in place a system for to keep up with on an ongoing basis. I know what the system is and it is very doable I just have kept pushing it off whenever there is ANYTHING else I can do because it is what I like least. Procrastination kills, as the saying goes. So tune in and I will let you know when it is in place because I am running out of excuses, even to myself.

   Glad to hear from more people. Thanks for your thoughts.

   Posted 9 months ago #

3. DrJohn
   Member

   Hey Dr Stranko – great thread! When I first listened to SmartTalk, my first thought was, ‘oh crap, now where do I go?’. I used to be a pessimist until someone pointed it out to me and I hadn’t realize I’d been that way. Then I was focused on being an optimist but obviously as we all realize now it’s not quite the way to go. I think I have to hit both extremes before I can find that middle ground of ‘realism’ and my pendulum finally comes to a rest, right where it should be.

   Much like you and Chris, I also find that when things are down, I also tend to get distracted and get away from doing the things that I need to keep doing, which inevitably gets me back to square one, like I’m simply spinning my tires. I now at least have a better grasp of what triggers those down moments and know what I need to do – push on and work through it, take action instead of sulk. Of course, knowing and doing can be 2 completely separate issues, so now it’s time to work on the ‘doing’.

   Another thing I’ll mention to you guys and gals, especially for all the high Cs and stat-geeks out there: the last time I analyzed my stats, I thought I’d take a closer look at the relationship between some of the information. When I compared my quarterly adjustment times to quarterly patient visits over the last 1.5 years, there was almost a perfectly direct and opposite relation: the higher my visits, the shorter my times. When I mentioned this to Dr Thackeray, she simply said, ‘pretty cool, eh’ – I guess she already knew this, that’s why she’s one of the mentors.

   Btw, to the other (DrJohn) Mastrobattisto – you’re right, I’m Sheu. To set things straight, the closest I ever came to playing football was watching it on my couch.

   Posted 9 months ago #

4. Ed
   Member

   It is funny how we hear and react so differently to things from the same source! Which is why this forum is so useful - you get to benefit from the insight of several different but likeminded individuals! Anyway like a few of you I was quite taken aback by the Smart Talk, not only by the message but also by the strength and passion behind the message! My initial problem was not being able to see why optimism can be detrimental. But I have since realised that it all came down to semantics and taking the exact literal meaning of the word. Taken in its true literary sense I agreed completely that optimism where you naively EXPECT a favorable outcome is or can be very detrimental. But as long as you have purposeful action then things can be different! That quote that Dr Frank often reminds us of is very salient "intention without action is a delusion", well that is where I feel the danger lies! Sitting back waiting for the phone to ring on the strength of an affirmation will never work. It takes continuous action to become successful, something I too often forget!
   Yet take all that aside if I wasnt optimistic about the future albeit with a heavy dose of pragmatism or realism my desire and drive to improve would be severely dampened! I would just accept my lot and look for excuses! So personally I would prefer to be an optimist rather than a pessimist! My belief is that as long as I counter my optimism with trust, faith and action, I will do ok! It is like if I have a chair I am optimistic that it will not break if I stand on it but it takes real faith and trust to actually stand on it?

   As I said to Dr Sovinsky this is just one of those fascinating philosophical discussions that should take place around a blazing fire with slippers and whisky!

   Oscar Wilde (who coincidentally went to my school but that is a whole other matter) said “If you pretend to be good, the world takes you very seriously. If you pretend to be bad, it doesn't. Such is the astounding stupidity of optimism.”
   Cheers all

   Posted 9 months ago #

5. drdilollo
   Member

   Yous guys are all very intelligent and articulate,i didnt realize everybody was so smart,thanks for all your comments and viewpoints.When it comes to optimism,i recall reading a definition of it at a tahoe seminar being "the faith that leads to achievement".Not blind faith,REALISTIC faith.Maybe the definition should read "the realistic faith that leads to achievement,or the action based faith that leads to achievement".We all know that optimists live longer,so its agood thing,but we just cant let it be our EXCUSE for not doing anything.You ever been in a groove where you"re not thinking of anything and just doing your best and 'FLOWING ' if you will,and amazindg things happen,i know you have,be that state and forge ahead,you may not have to think whether you are optimistic or pessimistic gotta go

   Posted 9 months ago #

6. drdanella
   Member

   Good morning all. I also really enjoyed this months smart talk with an initial sense of rejection. It initially felt like it was against everything I ever believed (which I think was likely the point). I've since gone back to listen to it a couple times and each time I get something different. I totally agree that having 100% optimism and never checking yourself with a healthy dose of reality can be detrimental. And I know I've had the tendency to "let the universe take care of things", and "what will be will be" type of thinking. But it left me thinking, do I really need to beat myself over this one? I really like what dilollo said that when you are in the state of flow you don't have to think about it. Sometimes I think I can can get a serious case of paralysis of analysis. So I'm going to take that info and file it in the vault under "important thing to keep an eye on" and then get my butt out there and have some fun in practice.
   Thanks all! Lovin' the forum!! :)
   D.

   Posted 9 months ago #

7. John Mastrobattisto
   Member

   Hey all,

   I too was blasted by the Smart Talk! It is amazing how a different perspective can shed the light on how you can take a positive and mostly useful attitude like optimism, and use it as a crutch, excuse, justification, (insert your word here)by not taking action. I can tell you that not only does this use of optimism show up in my life, but in my RYF as well. How many times have I been overextended on optimism during a report and not painted a concerning enough picture of their problem for the patient. My current thoughts are that my overextended optimism has been a safety valve for way too long and that reality and action and choices are like exercising my Emotional Quotient. It is like EQ calisthetics!

   Dr. Shue - Maybe that is why you are saying smart things, no football head injuries. Not sure if it is possible to change your user name to Dr. Shue, but may help to identify who is posting what.

   Thanks everyone!

   Posted 9 months ago #

8. Ed
   Member

   Yo Dilollo, yor da man. How u doin? U mus av bin smokin somink coz u sound reel smart!!
   Your reply was exactly what I was trying but obviously failing to achieve in my verbosity!! Anyway it is great to hear from you.

   Posted 9 months ago #

9. DrPerron
   Member

   I think the downing of optimism is not to say be pessimistic or shed positive outlooks but more that it can be a mental trap/excuse that stiffles URGENCY. Let's face it, none of us are getting any younger. If we don't hop on it now then tick tock away our career goes. Since I think we have all come to the conclusion that this is a process then that means it will take time and if it is going to take time then... Literally time is of the essence. I have my own Wave Building timeframe in my mind for myself and although I still find it to be very realistic for my goals, my recent coming to grips with the "addressing the little things consistently forever" does provide a bit of urgency of how quick that time can go by if I don't start now. For anyone that has kids, doesn't a few years go by in a blink? I don't look at my professional life any different. So my take home is the lack of urgency that can come from optimism as opposed to avoiding optimism itself. I believe in what I can do so I no longer feel I need to be optimistic. I look at it as a foregone conclusion, as long as I don't screw it up.
   I know for me, that I get so pumped and excited about how real that belief is especially after conferences with you all that every conference needs a big red warning on the cover of the notes that reads, "Will NEVER happen if you don't apply what you have just learned EVERYDAY until you don't need to anymore"

   Posted 9 months ago #

10. dstranko
    Member

    Dr. Perron, or should I refer to you as the amazing Creskin, that is exactly (with emphasis) what I was trying to get out. Thank you for so eloquently stating that!

    Posted 9 months ago #

11. Ed
    Member

    Ok so we need to sweat the small stuff! What I would love to hear then is how you all occupy yourself in the "tweener times" - the gaps in between patient clusters, unfortunately not the details of your licking antics Dr Danella, but any other suggestions would be great! In any Clinic even those at the highest volumes there are always times when you are not actually adjusting patients, I remember watching Dr Sea and was amazed at how "un"busy he looked. Unfortunately I find my time is frequently taken up as Dr Sea described it by electronic hypnosis! Email and other important but not urgent activities such as this forum!!!! For me this is where my discipline is at its weakest, a definite case of where your attention goes your energy flows!! I have been told on numerous occasions that I should compartmentalise specific times for say answering emails, arranging seminars etc etc! (STOP It!! is the best answer I know) Sadly I find myself slipping back in to bad habits which ties in nicely with Dr Perrons comments earlier! Apparently it is best to do stretching or non left brain activities? So what do you all do - I am intrigued to find out. In reality no matter whether it is listening to music, reading or whatever there is always a risk of the patient "interupting you"! I await some pearls of wisdom! By the way it is great to see a few more people starting to contribute. As Ken Blanchard said "None of us is as smart as all of us" Thanks a million
    Ed

    Posted 9 months ago #

12. DrPerron
    Member

    Naked jumping jacks

    Posted 9 months ago #

13. drdanella
    Member

    Great question Ed! Surprising to you all I'm sure I do not do naked jumping jacks or lick any patients during tweener time (there aren't any there to lick). I have a list of things that I do and I pick one of them when ever I have a break...
    - rehearse a ROF that is coming later that day or the next day. If there are no ROF's I'll re-rehearse one that I did earlier that I felt wasn't as great as it could have been.
    - review the DISC of any of the patients that are coming later on that day - I usually do this with my staff and we discuss any new revelations we've had about a patient's DISC and
    how we could better communicate with them.
    - rehears a new patient consult / exam with my exam tech
    - practice something with my technique
    - Dance / sing
    - read my vision statement

    That's about it. Hope it helps! Have a great day! I've only recently started adjusting on Fridays. I have to say... I love Fridays!

    D. :)

    Posted 9 months ago #

14. DrPerron
    Member

    I have actually been looking at this forum, which is apparent to any that I enjoy, as whether appropriate for tweener time or not. As I have said before I detest paperwork (I am sure I am alone on that) so it is easy for me to not dive into that in tweener time but as Ed said right brain activities prefered and at the least something that keeps your head in the game even when the game is in between plays. That is where I actually enjoy this forum at times during the day. I am open to be corrected on that by anyone because I am a master at rationalizing behaviors that I want to keep. But I find that these discussions keep my head in the game, certainly better than the sketchy websites that Bates is checking out (wrong kind of arousal). I am not meaning to imply that I live on this thing even though again that may come as a surprise. But between things to think about and the regular laughs I think this forum is the epitome of SERIOUS FUN. It takes no time to read a post or two, when you keep up, and if I am chuckling to myself as I head out to the next patient then all the better. I think I may hear a bus engine so feel free to throw me under it if appropriate.

    Posted 9 months ago #

15. drdanella
    Member

    Dr. Perron! I have to report a success to you... I tried out the naked jumping jacks in my tweener time this morning! It worked! I rocked the house this morning!!! :)

    Just kidding... I knew you'd be repeatedly checking the forum in your tweener time and I thought I better give you something to giggle about.... Now get off the computer and go serve your people!

    Danella

    Posted 9 months ago #

16. dstranko
    Member

    That's quite a list Dr Danella, but a really good one ... sweat the small stuff, right?! Thanks for the tips. I know I have been lacking on DISC, and dancing.

    Posted 9 months ago #

17. DrPerron
    Member

    Thank you for the list and the giggle Dr. Danella. We actually do "pop quiz" role plays where I throw out scenarios to my techs and let them say what they would say and/or do. That gives them an opportunity to shine and me to highlight/reinforce a behavior I want to promote and get everyone on the same page. Some examples from this past week were having to do with the holidays coming and that we will be having shortened weeks a few times. So I wanted to make sure that they knew if I recommeded three times next week it really meant three times even if we are only open three days and if I recommended next week and it was on Friday but we are closed the following Thursday and Friday that that meant M, Tu, or W not the week after. To their credit they got it right. We also do alot of DISC as much for the staff as for the patients. Since most of our techs have alot of 'I' that can leave them "fragile" to criticism or a patient in a bad mood, etc. so I have found the biggest benefit to be opening their eyes to the reality that a D just acts that way or an S is just quieter or a C is just anal retentative. (Full disclsure: I am Core C so I can say that:) kind of like ethnic jokes)

    Also for the record I check this forum about 4-5 times a day.:) Before work, lunch, after work and usually a tweener and/or late night. Since I glance regularly, it literally takes seconds to see if there are any posts and if there are it is usually one and in less than a minute I am done unless I respond and then maybe a couple minutes but still not long. I told you I can rationalize anything to myself. It doesn't help that I just had my busiest week in months. My name is Chris, and I am addicted to this forum. I blame it all on you guys. If we could cut out the jokes and the useful content I would be cured but I would also be less on purpose.

    Posted 9 months ago #

18. Ed
    Member

    Thanks a million for the advice, it is greatly appreciated. Although it may be a cultural thing but the naked jumping jacks just did nt have the desired effect over here, I am now applying for legal aid and bail! I also have to have my benches reupholstered, apparently very high levels of bile in my saliva!
    Seriously though some of the tips were surprisingly very useful! Essentially for me though discipline is the key, I am now limiting myself to emails before work, before lunch and at the end of the day! As for those sketchy websites well I did get the links from Chris! And as to whether this forum is a decent tweener time activity good question! But it is enjoyable!
    So at what stage do you all do activities like medico legal reports, xray reports etc etc? The mundane stuff?

    One other thing just reading the role playing section, how much reinforcement regarding your recommendations does your staff give? Does your CA reiterate your recommendations after your RYF? I am just curious? Cheers all! I am just off to make a sick person poorer! Not really!

    Posted 9 months ago #

19. DrPerron
    Member

    Dr. Frank told me long ago, as I am sure many of you, no medical notes in tweener time or in the time leading up to patients arriving for the am or pm. So that leaves Tuesday and Thursday mornings and the beginning of lunch. I was told and I like the the idea of being in your "happy" place leading up to show time. For those of you still fighting with insurance companies I can recall that doing notes and rebuttals to denials was not my happy place so... I find this forum, reviewing RYF's, and discussing the days NP, RYF, and Re-exam schedule with my techs is the what gets me in the mood. I used to do music and sometimes still do but mostly focus on the peeps to be with regard to their DISC for RYF's and who referred the NP's (because that usually gives some insight to what they will be like) but mostly we just try to keep the mood light. This morning we were all laughing about New Moon and Team Edward vs. Team Jake.

    Posted 9 months ago #

20. dstranko
    Member

    Dr.Sheu I am zeroing in on the middle ground ... and it's a lot closer than I thought! I just couldn't see it right in front of me. I swear this forum, and specifically this discussion, has reinvigorated me and my office! Thanks

    Posted 9 months ago #

21. DrPerron
    Member

    It just hit me more specifically what the saying that successful people take credit for their failures AND their successes. My office has really taken off in the last week and the tie in to the recent discussion about tending to the small stuff. If you look at success as lucky or not in your control then how can you keep it and repeat it and build on it? Just a thought that hit me. BTW the way I take full credit for my recent surge, it has been on purpose. :)

    Posted 9 months ago #

22. drdanella
    Member

    Ed,
    Have you thought about training your staff to write your reports for you? I admit that I probably don't have the same volume of reports that you may have to write, but I trained my exam tech to interpret my exam sheets and then write up a report for me. I then read it over (during my paper time at lunch) and make any necessary changes and sign. It's possible...

    Posted 9 months ago #

23. Ed
    Member

    Fortunately I don't do that many of them but what a great suggestion! Thank you! Now as those of you who have had the pleasure or misfortune (depending on how you look at it)to be on a pod call with me have realised I am continually asking questions so if it is ok I will continue along that vein! You can always ignore them! Anyway Dr Sovinsky did say a few weeks ago that we need to become more curious - well that is my excuse and I always do what I am told!? I am just slow at acting on the advice! Anyway adjusting times, I mentioned a few weeks ago that I had started recording myself again and that I got a real shock with how long my treatments were taking? What was interesting was my real problem revolves around not only "complicated cases" (that is an ongoing joke with my coaches) but cases with extremity issues! I just seem to be doing too many tests, adjusting too many areas and overall doing too much and being too slow. A definite case of ignoring the premise that we teach at AMCT seminars Less is more! So continuing the theme of sweating the small stuff, what tips have you all got? Aside from the obvious strong close and finish - I do love Dr Sea's line anything else that you want me to check? Ok I will see you thursday!" what other helpful tips have you all got!
    I just picture you all doing your naked star jumps before setting your worlds alight! What a great theme for a seminar in Tahoe - that would bring team building to a whole new level!!!

    Posted 9 months ago #

24. DrJohn
    Member

    Hey Ed, those adjusting times are something I've been focusing on as well. I found that I was adjusting everything and anything under the sun - even going so far as to 'reinforce' an adjustment afterwards. Wow, was that totally unnecessary (and probably not very helpful either). Now I really focus on simply adjusting the major segment, not bothering with all those tiny ones where MAYBE a 2mm LLI shows up. Once the area was clear, no need to double check, triple check, dawdle about... simple solider on to the next area that needs attention. Another point I found really helpful was when Chris brought up imagining having 20 people waiting in the reception area. That certainly helps me dial in and get to work. Any other suggestions out there?

    Posted 9 months ago #

25. drdanella
    Member

    In addition to imagining a whole bus load of patients in the reception area I often imagine that Dr. Sea is standing there with his clipboard observing and writing notes. That really gives me a kick in the *ss to get moving! :)

    And Ed, please don't apologize for asking questions. I love it! In fact I know that I don't ask enough questions. I know I probably have some, but I don't know what they are so I don't even call the help line. But every time you ask a question I'm always right there thinking "Oh yeah... what about that?" So ask away... :)

    Posted 9 months ago #

26. Dr. Blackiston
    Member

    I am so sorry I missed Sioux Falls last week! I needed it. Wednesday, I was on the website for the local college which had job postings for an adjunct faculty to teach anatomy and physiology, medical office and medical coding. I was thinking about it, how it seemed easier than the constant "push" to keep on task and build the practice wave, the ups and downs, the heartache and the celebration. Being a core C and S, the security and steadiness is appealing. But something Dr. Sea said on the webinar last week hit me. "We tell ourselves things are hard so that it is easier for us when we fail." I've been wallowing in the terrible two's, "it's too hard". Is it really easier to be a teacher? No. It's hard too! And would I be fulfilled? No. And is it secure? No, no job is secure anymore. It was a huge lightbulb! Dr. Sea recommended I read "The Noticer", which I just finished last night. Very good insights. And he recommended I get on this forum and he was right(of course he was). It is encouraging to be connected with my like-minded colleagues. It provides a great deal of support to hear all of you going through stats paralysis, and the daily "push", and to focus on the small stuff, and the weaknesses we fall prey to when practice gets slow. Thank you all!

    Posted 9 months ago #

27. DrPerron
    Member

    The most and only secure source of income is what we are already doing. The up side is that we are in complete control of our destiny and depending on how one looks at it that can also be a down side. I'm glad you figured out, Heather, that a "job" is merely perceived security at best. If money is the issue, trust me that we can make a good living. I don't see close to Dr. Sea's numbers and we are doing great by any standard. I am completely unsatisified with where I am at only because I know I can do better and expect more of myself than what I have achieved thus far. I am sure all of us feel the same way and that is why we have sought coaches, because we expect more from ourselves and a bit of guidance on how to bring that out is just smart. Just focus and be honest with yourself that you have done your best everyday and there is just no way that you can't succeed. It is a guaranteed plan, the way I see it, and every time I veer from the plan I am reminded that it is a THE plan.

    I am really happy to see so many new folks on here, I was getting tired of teaching Bates all by myself. :) Happy Thanksgiving to all!!

    Posted 9 months ago #

28. swaimer
    Member

    Ed, and anyone else, for tweener time I have found that getting out of the way of the staff, sitting down and being quiet, and waiting, allows me to stay more aroused and ready for patients, than doing anything else I have found. What has helped me the most is learning to use my paper time wisely. This has allowed me to not feel guilty or like I am wasting time by sitting still. If the line between patient time and paper time is sharply drawn, it is much easier for me to stay focused during patient time. Duh. WHen patients do arrive, we are training ourselves to say, "we were expecting you" because that is the truth. They are not interupting anything. Great question ED.

    Posted 9 months ago #

29. Ed
    Member

    Some great advice guys, thank you! Dr Ken that is great I loved that "we were expecting you!", I was caught out a couple of weeks ago, loitering around the front desk pontificating about something when a patient arrived early, their first words were I hope I am not interupting something! Opps! I think my struggle after a gap is to make sure I immediately focus on the next patient rather than needing 4 or 5 patients in a row to warm up before I hit my stride! So Chris's solitary pearl of wisdom in imagining 20 patients waiting or indeed Dr Sea and his clipboard will help immensely! And yes thank you all for helping Chris out, as they say to teach is to learn twice - Chris obviously struggles much more than I do!!

    Well for all of you on the other side of the Atlantic have a great Thanksgiving - is it tomorrow? Anyway I couldnt resist this
    "May your stuffing be tasty
    May your turkey plump,
    May your potatoes and gravy
    Have nary a lump.
    May your yams be delicious
    And your pies take the prize,
    And may your Thanksgiving dinner
    Stay off your thighs!"
    (anonymous)

    Posted 9 months ago #

30. drdanella
    Member

    Dr. Heather... I am so inspired by you right now. It takes a great deal of courage to lay out your vulnerabilities to a group of colleagues and I for one am incredibly proud of you for that. And if you have the courage to do that you have the courage to do what it takes to be successful in practice. :) I've always been told that we as chiropractors have the opportunity to be great in practice but not the right to it. I looked up the word opportunity (because that's what Frank would do) and it says that opportunity is a set of circumstances that makes it possible to do something. I think as chiropractors we have the power to affect our circumstances by working hard, loving what we do, paying attention to the little things, and perfecting our art. Those are the things that make it possible to grow in practice and influence your community. I know it is easy to look at other chiropractors who make it look like they just opened their doors and suddenly their offices were flooded with patients and money. I guarantee you that they had to work just as hard as you are working to get where they are. And I know it easy to look at another profession and think that it would be easier, but in reality to be successful in any profession it takes hard work, alot of love for what you do, paying attention to the little things and perfecting your art. We all have a choice every day, in every moment, to be our best. Sometimes we choose to discipline ourselves in that moment to do what we should be doing, and sometimes we choose to read e-mails during patient time, etc... Either way it's all good. Don't beat yourself up for it. It's a choice that you have the power to make. Enjoy the process. :) I hope this helps. Because it really helped me this morning. And Heather... I know you are a great Chiropractor. :) Thanks for the inspiration this morning.

    Posted 9 months ago #

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